Sept 25 Webinar

On September 25, at 11AM PDT, Dan Steinman from Gainsight and I delivered a webinar on building a Customer Success team.  We covered topics such as Justifying Customer Success to Your CEO and Should you Charge Customers for CSM Services.

Dan and I have both had executive roles running Customer Success teams and enjoyed sharing our battle scars, er “wisdom”, on the topic of building a Customer Success function in your organization. For a video replay of the presentation or to view the slides, please click here. We hope you’ll find the experience enjoyable and informative.

Thanks for joining us.