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<urlset xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:image="http://www.google.com/schemas/sitemap-image/1.1" xsi:schemaLocation="http://www.sitemaps.org/schemas/sitemap/0.9 http://www.sitemaps.org/schemas/sitemap/0.9/sitemap.xsd"><url><loc>https://blog.nellofranco.com/2016/04/12/your-customers-expect-you-to-make-them-wildly-successful/</loc><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2016/04/up_and_to_the_right.png</image:loc><image:title>Up_and_to_the_right</image:title></image:image><lastmod>2016-05-27T20:53:38+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/about/</loc><lastmod>2015-04-29T08:42:50+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://blog.nellofranco.com/2015/04/29/the-pyramid-of-customer-success/</loc><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2015/04/customersuccesspyramid.jpg</image:loc><image:title>CustomerSuccessPyramid</image:title></image:image><lastmod>2017-05-17T09:35:01+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2014/01/27/the-customer-engagement-model/</loc><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2014/01/engagementmodels_20140126-001.jpg</image:loc><image:title>EngagementModels_20140126.001</image:title></image:image><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2014/01/engagementmodels_20131229-002.jpg</image:loc><image:title>EngagementModels_20131229.002</image:title></image:image><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2014/01/engagementmodels_20131229-001.jpg</image:loc><image:title>EngagementModels_20131229.001</image:title></image:image><lastmod>2014-08-22T18:40:18+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2013/12/31/when-in-rome/</loc><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/12/insidecolosseum.jpg</image:loc><image:title>InsideColosseum</image:title></image:image><lastmod>2014-01-09T01:04:24+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2013/10/17/b2b-customer-segments-where-do-you-draw-the-line/</loc><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/10/segmentforsuccess.jpg</image:loc><image:title>SegmentForSuccess</image:title><image:caption>Customer Segmentation and Engagement Models</image:caption></image:image><lastmod>2013-10-17T20:51:25+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/sept-25-webinar/</loc><lastmod>2013-10-08T04:05:11+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://blog.nellofranco.com/2013/10/07/a-practical-view-of-your-customers/</loc><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/10/pareto31.jpg</image:loc><image:title>Pareto3</image:title><image:caption>Figure 3: The Second Segment</image:caption></image:image><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/10/pareto21.jpg</image:loc><image:title>Pareto2</image:title><image:caption>Figure 2: The First Segment</image:caption></image:image><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/10/pareto1.jpg</image:loc><image:title>Pareto1</image:title></image:image><lastmod>2013-10-08T03:51:15+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/contact/</loc><lastmod>2013-09-24T04:23:59+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://blog.nellofranco.com/2013/09/05/is-the-subscription-model-dead-or-what-can-software-companies-learn-from-newspapers/</loc><lastmod>2013-09-06T04:38:13+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2013/08/25/time-to-value-a-key-metric/</loc><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/08/oldvalue2.jpg</image:loc><image:title>OldValue2</image:title></image:image><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/08/oldttv.jpg</image:loc><image:title>OldTTV</image:title></image:image><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/08/newttv.jpg</image:loc><image:title>NewTTV</image:title></image:image><lastmod>2013-08-26T00:56:36+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2013/08/05/the-waterfall-model-not-just-for-startups-and-vcs/</loc><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/08/waterfall2.jpg</image:loc><image:title>Waterfall2</image:title></image:image><lastmod>2013-08-05T23:43:41+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2013/07/19/the-importance-of-a-framework-for-customer-success/</loc><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/07/effectivenessmodel_crm.jpg</image:loc><image:title>EffectivenessModel_CRM</image:title></image:image><lastmod>2013-07-19T17:59:15+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2013/07/09/demonstrating-value-and-progress-to-your-customers/</loc><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/07/effectivenessmodel1.jpg</image:loc><image:title>EffectivenessModel</image:title><image:caption>Figure 1: Example of Maturity/Effectiveness Model</image:caption></image:image><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/07/effectivenessmodel.jpg</image:loc><image:title>EffectivenessModel</image:title></image:image><lastmod>2013-07-09T23:31:25+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2013/06/30/when-the-funnel-stops-working/</loc><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/06/sales.jpg</image:loc><image:title>Sales</image:title></image:image><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/06/customers.jpg</image:loc><image:title>Customers</image:title></image:image><lastmod>2013-07-01T03:23:13+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2013/06/26/are-you-empowering-your-customers-or-are-you-simply-enabling-them/</loc><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/06/custinteractionlifecycle.jpg</image:loc><image:title>CustInteractionLifecycle</image:title></image:image><lastmod>2013-06-26T20:31:17+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2013/06/19/are-your-early-warning-signs-early-enough/</loc><lastmod>2013-06-19T20:56:30+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2013/06/18/renewals-up-sells-and-cross-sells-whose-job-is-it-anyway/</loc><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/06/roles12-e1371534883316.jpg</image:loc><image:title>Roles1v2</image:title></image:image><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/06/roles21.jpg</image:loc><image:title>Roles2</image:title><image:caption>Figure 2</image:caption></image:image><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/06/roles31.jpg</image:loc><image:title>Roles3</image:title><image:caption>Figure 3</image:caption></image:image><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/06/roles11.jpg</image:loc><image:title>Roles1</image:title></image:image><lastmod>2013-06-18T07:49:35+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2013/06/14/all-customers-are-equal-but-some-are-more-equal-than-others/</loc><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/06/cust_segments.jpg</image:loc><image:title>Cust_Segments</image:title></image:image><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/06/segments.jpg</image:loc><image:title>Customer Segments</image:title></image:image><lastmod>2013-06-15T01:08:41+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2013/06/10/what-do-you-want-people-to-feel/</loc><lastmod>2013-06-11T01:21:15+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2013/06/05/customer-success-automation/</loc><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/06/custdist2.jpg</image:loc><image:title>CustDist2</image:title><image:caption>Figure 2: Moving the Entire Distribution of Customers to the Right</image:caption></image:image><image:image><image:loc>https://blog.nellofranco.com/wp-content/uploads/2013/06/custdist1.jpg</image:loc><image:title>CustDist1</image:title><image:caption>Figure 1: Customer Distribution</image:caption></image:image><lastmod>2013-06-12T00:17:13+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2013/06/03/the-case-for-customer-marketing/</loc><lastmod>2013-06-04T02:02:06+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com/2013/05/31/highlights-from-pulse-2013/</loc><lastmod>2013-06-03T17:44:43+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://blog.nellofranco.com</loc><changefreq>daily</changefreq><priority>1.0</priority><lastmod>2017-05-17T09:35:01+00:00</lastmod></url></urlset>
